Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
About the role:
As Enablement Program Manager for Support, you will report to the Sr. Director of Support Strategy & Operations. You will be responsible for creating and leading engaging programs designed to enable Confluent's Global Technical Support team on all new products, platforms, and solutions that we sell to our customers. This will include direct participation in our new product introduction (NPI) program as well as the development of programs focused on new hire onboarding and ongoing enablement. Best-in-breed technical support is a critical part of what we provide to our customers, and this role will play a key part in ensuring the technical and operational readiness of our support personnel globally.
In this role, you will work closely with Product Managers, engineering leads, and Engineering Program Management to ensure that enablement on Confluent's products reaches the Support Team in a timely manner and with the technical depth required for teams to be successful. You will need to develop and maintain a firm understanding of our end customers, cloud partners (e.g. AWS, Azure, Google), and the needs of our Support Engineers so that you can properly identify what is relevant for technical field teams to be enabled on. Your ultimate goal will be to ensure Support team readiness and you will therefore be thinking beyond just the creation and launch of new content and programs.
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
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