Engagement Manager - Remote (Fluent in French)

Professional Services

Toronto, Canada

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the role:
We are looking for an Engagement Manager to join our Professional Services team under the Customer Solutions organization. As an Engagement Manager you will assure Customer success by driving customer satisfaction throughout the Professional services life-cycle for key customers, from orchestrating the engagement to successful delivery and beyond.

As a Confluent Ambassador the Engagement Manager ensures our customers are making the most value of our products and services by preparing, managing the delivery and follow-up of our professional services engagements. Acting as the primary Professional Services contact for our key customers the Engagement Manager is a long term, relationship based, customer facing role. Besides customer facing activities, the Engagement Manager is involved in supporting the Professional Services Team working on new offerings, being involved in Large Account expansion planning and building a first class Professional Services Team.

Location: Toronto OR Montreal (Remote)

What we are looking for:

  • Own and lead selected, simultaneous customer engagements and manages customer expectations (5-7 accounts)
  • Identify opportunities for new Services by understanding and addressing potential new use-cases. Articulate the business value in the upsell, or extension of services
  • Collaborate with other department like Sales and Presales to work on offerings and proposals containing Professional Services.
  • Consult with client to understand and analyze engagement scope, requirements, time, cost, benefits etc. Write scoping documents, as necessary
  • Manage project onsite activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring success. Responsible for customer satisfaction throughout the engagement cycle
  • Prepare client facing and internal collateral such as solution presentations, project plan, burnout and status reports
  • Motivate, inspire and mentor project team members to excel
  • Act as an GoTo person for Sales to demonstrate Professional Services best-practices
  • Can demonstrate the value of Professional Services externally and internally.
  • Embodies the One Team spirit with PS Team, Sales, Operations and Resource Management
  • Represents Professional Services within Account planning sessions and is able to formulate PS strategy for according accounts

What you will bring:

  • The Engagement Manager will need to lead and motivate others: Customers, Sales and Partners with the ability to think strategically. He/She interfaces effectively with employees and customers of all levels.
  • Excellent customer facing skills and ability to communicate to executives as well as other stakeholders at customer sites and within Confluent. Ability to demonstrate relationship building internally and externally
  • Strong organizational skills with an ability to manage competing client demands
  • Strong service delivery, time, project and priority management skills
  • Experience estimating effort and scope for services
  • Presentation Skills
  • Experience in project financial fundamentals
  • Ability managing critical and political situations with business stakeholders
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Loves to work in a fast growing and dynamic environment and is able to keep pace with constant change.
  • Ability (and willingness) to travel up to 50% of the time to client engagements.



Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Benefits

Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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