Collections Analyst

Accounting

Bangalore, India

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies. We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

Responsibilities

  • Manage cash application, research and resolution of payment disputes
  • Dispute invalid deductions and follow up on the status of repayment
  • Heavy collection emails to follow up on outstanding invoices
  • Documenting daily collections activity in Collections platform
  • Work closely with the Billing Team to manage third party billing portal registrations, enablement tasks and invoice uploads
  • Partner with the Billing Team to ensure customer invoices are sent out timely 
  • Manage incoming email to the AR team and respond to inquiries and customer requests 
  • Pursue Reseller Certificates and Tax Withholding Documents as needed 
  • Provide excellent and considerate customer service to external and internal customers
  • Meet defined department goals, AR aging metrics and DSO

What We’re Looking For

  • 2+ years of high volume corporate collections experience in a shared service environment
  • Knowledge of billing, cash and collections procedures
  • Strong problem solving and written/verbal communication skills
  • Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
  • Strong attention to detail, goal oriented
  • Experience with Netsuite and Salesforce systems
  • Intermediate Excel skills
  • Commitment to excellent customer service
  • Additional Highly Desirable Experience
  • Experience with YayPay Collections system
  • Process improvement experience
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Benefits

Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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