Customer Success Manager

Customer Success Management

Remote, England

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

Are you passionate about making a difference in the Enterprise software space and would like to join an organisation where you can really make a difference? 
Are you a Customer Success Manager, who understands the transformational role that real-time data will play in driving business success? If so, we are seeking your talent as we are growing Software organisation and value your voice.

Confluent has not even scratched the surface of the market opportunity, we have a culture that aligns with the exceptional values of our company and we’ve won over 20 awards to evidence that, and the message we have for you is this; Companies are buying, we have a large untapped market where, with some hard work and a common goal, you have the opportunity to earn well, do a job you love and be something really special. 

A career within our collaborative organisation will present you with unique and endless possibilities and challenges; you will play a key role in driving Customer Success, renewals and subscription expansion within our Large Enterprise accounts. You will be a trusted advisor to our Enterprise customers, where you help them to fully utilise the Confluent platform.

What you will do:

  • Own the ultimate success of our Enterprise customers in your territory, ensuring they realise the full value of the Confluent platform. 
  • Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention.
  • Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts.
  • Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Sales, etc.) to ensure ongoing customer success.
  • Promote the use of Confluent features and technology, Communicating ROI throughout the customer lifecycle to stakeholders of all levels
  • Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
  • Champion and advocate for Enterprise customer requirements within Confluent.
  • Proactively identify issues/risks and escalate internally for prompt resolution.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

What you will get from us:

  • A market leader with disruptive technology and who at its core enables businesses to make the best data driven decisions - Everyone is talking about Event Driven Architecture - that’s what we do!
  • A company that values its employees and their achievements by rewarding them with recognition, excellent benefits, opportunities and competitive salaries / commission schemes
  • A company that values your growth and development as much as you do and the opportunity to grow your role at speed; we want you to thrive and we believe we can facilitate that
  • A core infrastructure designed to support you to over-achieve
  • We’ll ensure we have the right people working on the right projectsWe’re focused on what we do, which is one core product with tons of use cases which can be used in any business unit across any organisation

About You:

  • You have experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, and retention.
  • Comfortable working with Enterprise organisations.
  • Salesforce experience.
  • You'll have the ability to articulate, educate and advise the business value to businesses of all sizes

Backed by top tier venture firms, Benchmark, Data Collective, Index Ventures and LinkedIn, Confluent has offices in Mountain View, London, Paris, Munich, Singapore, Bangalore, Sydney We are a rapidly- growing company looking for smart, dynamic, and insightful people to join us on this amazing journey.  Be part of a small team where your work will make a major impact!


Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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