Marketplace Senior Analyst ( Malaysia )

Sales Operations

Kuala Lumpur, Malaysia

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the team 

Confluent is growing at an incredible rate with a large amount of our growth taking place working with our Marketplace Cloud Providers. We are looking for a Marketplace Sr. Analyst to join our team to support Marketplace opportunities and processes within Sales Operations. Reporting to the Director of Deal Strategy Operations, you will have an opportunity to work cross-functionally throughout our organization on a variety of projects that support the marketplace deal processes.  For this role, an analytical, problem-solving mindset with attention to detail are imperative, along with strong communications skills. 


-Manage marketplace transactions throughout their life-cycle.  Work with cross functional teams to facilitate the deal process for Marketplace opportunities, including the eligibility requirements, implementation and documentation.  Work at both the strategic and tactical levels.

-Engage with Engineering, Product, and Finance teams to optimize the processes between Confluent and the Cloud Provider and expand Marketplace functionality.

-Manage the development of customer relationships through the Marketplace.  Directly engage with customers, external third parties and internal stakeholders to ensure a successful onboarding process to the Confluent cloud on each Marketplace platform. 

-Drill into Marketplace transactions that require customer-specific activities or changes, including engaging internal teams to find solutions and coordinating with external Cloud providers to effect the required changes.

-Assist in overseeing the Marketplace strategy, management, forecasts, and results.  These include developing reports for short and long term objectives, customer metrics, and overall performance of each Solution Provider.

-Provide on-going strategic insights and recommendations via monthly reports of each Solution Provider.  Putting into place action items to ensure efficiency of the overall Marketplace channel.

What we’re looking for: 

- 3+ years experience in Sales Operations, contract pricing, business analysis, and customer engagement

-Experience advising SaaS, On-Prem, and/or Marketplace models to sales teams

-Strong analytical skills in process documentation and process improvement, with

-Experience with business systems, including Salesforce and CPQ, preferred

-Strong communications skills, experience in customer-facing role required. 

-Ability to take leadership role in handling potentially challenging and politically important customer situations, use all available resources appropriately and communicate effectively with both internal and external stakeholders on complex issues

-Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities;

-Ability to show entrepreneurial initiative
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

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Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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