Customer Marketing Manager [Remote - United Kingdom]

Corporate & Brand

Remote, England

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role:

At Confluent, our #1 core value is Customer Love. Join a team and company who strives to earn our customers’ love in all that we do. As a rapidly growing company with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team of rockstars. You will hit the ground running to progress existing initiatives to recruit new customer advocates and align them with internal and external activities. You will work cross functionally with marketing, sales, product marketing and customer success, to source, secure and create impactful customer stories. At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

What You Will Do:

  • Identify, grow, nurture and delight customers willing to support public reference activities such as case studies, blogs, PR, AR, films, and speakerships 
  • Collaborate with sales, marketing, product and customer success to co-create customer stories in case studies, films, infographics, blogs and more
  • Partner with marketing peers to ensure customer assets are amplified across relevant marketing channels for maximum impact
  • Manage and track the identification of advocates that align to FY22 priorities and needs of the EMEA region
  • Nurture advocates willing to participate from request through activity completion
  • Build, track and report on advocate willingness, attributes, completed activities and overall health in customer marketing database
  • Support the identification and creation of customer participants for internal events, training, and summits
  • Assist in supporting the APAC region customer marketing needs

What You Will Bring:

  • 3+ years experience in marketing or customer success role or similar
  • 2+ years experience in customer marketing
  • 1+ years experience in a high growth, start up or tech environment
  • Passionate about working directly with customers to nurture, create and execute on assets that tell their story and promote key business objectives
  • Develop stories in tight connection with the company narrative and goals
  • Proven ability to work cross-functionally with sales, product marketing, product management, partner marketing, customer success and the executive team
  • Strong interpersonal, relationship-building, written and verbal skills. Ability and comfort presenting to executive team 
  • Organized and ambitious with ability to prioritize, multitask and organize workload
  • Strong project management skills
  • Cool under pressure, a team player that works very well independently
  • BA or BS degree
  • Experience with Salesforce, Asana, Seismic, ReferenceEdge, SlapFive a plus

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Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Benefits

Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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