Program Manager - Professional Services Strategy & Operations (Remote)

Customer Solutions Strategy & Operations

Remote, United States

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Opportunity:
This newly created role will be within our Professional Services and Education Operations (PSEOps) team and act as a trusted partner to our PS&E organization.  You will define and run strategic initiatives that refine and transform PS&E and will turn strategy into action by outlining the execution plans to achieve them, all with the goal of enabling scalable execution.
Employing both a strategic focus, as well as a tactical approach is a must-have in this role. The individual in this role will play a critical role in delivering a wide range of projects - from small, quick wins to complex programs. The ideal candidate will have strong Professional Services experience in a high-growth environment.
This role is a part of our Customer Solutions Group Strategy & Operations team, and reports into the Director, Strategy & Operations - Professional Services & Education.

Key Responsibilities will include:

- Lead strategic cross-functional  initiatives 
- Manage special projects/programs for the PS&EOps Leadership team
- Create, communicate, and enable PS policies and processes
- Cross-train to provide PTO/overflow coverage for other operations roles within the team
- Provide support to the Director of PS&E Ops in assisting with a number of one time and ongoing functions 

What you’ll do: Project Management

  • Manage a program governance model to ensure proper intake, scoping, and prioritization of programs. 
  • Define the concept, build a viable business case, solicit and capture requirements, determine KPIs, develop an execution plan
  • Ensure internal and cross-functional resource commitments, with the assistance of the Sponsor as needed
  • Structure, kick-off, and run continuous and/or time-bound programs within and beyond the PS&E Ops organization by clarifying priorities, enabling the execution of deliverables, defining program process flows, and providing continuous transparency
  • Track and provide timely status against goals and project milestones for multiple projects
  • Measure and report on project/program success against KPIs

What you'll do: Communications & Enablement

  • Lead enablement and communications for PS&E Ops both within the team and greater organization
  • Create enablement and communication plans
  • Develop enablement content and messaging 
  • Partner with Marketing, Sales Enablement, and Interactive to ensure messaging is distributed as needed to appropriate audiences

What You'll do: Teaming

  • Develop and cultivate relationships both within the team and key cross-functional teams
  • Lead and facilitate quarterly strategic planning sessions
  • Work with leaders to develop OKRs for PS&E Ops & PS&E, and ensure they are being updated on a monthly basis
  • Facilitate meetings and prepare agendas, speakers, and content for  PS&E Ops Team Meetings & PS&E All Hands
  • Lead coordination of team building activities
  • Build and maintain alignment across multiple teams for keeping a focus on execution, continuous improvement, and operational excellence

What you will bring:

  • 4+ years of industry experience with strong exposure to PS&E Operations in a software, SaaS, or systems development environment
  • Bachelor's degree or equivalent work experience
  • PMP certification
  • Exceptional, demonstrable, track record of program management, program execution, change management, and cross-functional stakeholder engagement to deliver results.
  • Solid understanding of PS&E Ops, including SFDC,  policy & process creation, change management
  • Exceptional attention to detail
  • Entrepreneurial spirit, sense of ownership, and sense of urgency
  • Excellent written/verbal communication skills, organizational skills
  • Ability to collaborate cross-functionally with other teams such as Sales Operations, Finance, Business Systems
  • Ability to prioritize work and meet internal/external customer expectations in a dynamic, deadline-driven environment
  • Open, growth mindset with a high degree of self-motivation, fostered in a face-paced, high growth, dynamic environment

What gives you an edge:

  • On-time project/program delivery
  • Timely, accurate, and consistent reporting of programs and OKRs
  • Trusted partner to PS&E Ops leadership
  • Reporting against key business metrics
  • Pervasive air of collaboration, partnership, and trust exists cross-functionally
  • Empathy, empathy, and more empathy
  • Align strongly to our core values
  • Ability to reach across the aisle and create, nurture and foster long term relationships
  • Have fun and bring fun to this job

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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