Project Manager - Professional Services (remote)

Professional Services

New York City, New York

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the role:
We are looking for a Project Manager to join our Professional Services team under the Customer Solutions organization. As a Project Manager you will assure Customer success by driving customer satisfaction by orchestrating packaged engagement delivery to successful completion.  
As a Confluent Ambassador the Project Manager works with customers to staff and schedule purchased packaged services, coordinating logistics and project activities.  Acting as the Professional Services contact for customers the Project Manager is a customer facing role. Besides customer facing activities, the Project Manager is involved in supporting Resource Management, staffing and capacity activities and resourcing skills tracking. 

What you will do:

  • Act as the main point of contact for Confluent’s Workshop delivery.  Communicate with customers outlining services and scope of work. Clarify needs/requirements.
  • Project planning: scheduling and leading internal prep meetings and customer syncs.  Confirm engagement dates, submit resource requests, and prepare project updates.
  • Prepare or validate the SOW/work orders inclusive of scope and milestones, acceptance criteria for Workshops
  • Track any scope changes/extensions and gain customer approval for those changes
  • Manage Workshop backlog.  Identify and understand issues that block the customer from scheduling.  Partner with Sales and PS Management to remove those blockers.  Monitor workshop expiration dates and escalate as to the Delivery Director as needed.
  • Coordinate and manage documentation delivery to ensure billings run on time
  • Track project issues and facilitate or escalate resolution as necessary. Measure customer satisfaction by conducting post-project evaluation and identifying successes and areas of improvement
  • help with invoice reconciliations
  • monitor the project budgets to avoid over-deliveries

What you will bring:

  • The Project Manager will need to coordinate with and motivate others: Customers, Sales and Partners with the ability to think strategically
  • Interfaces effectively with employees and customers as needed.
  • Excellent customer facing skills and ability to communicate to customer stakeholders and within Confluent.
  • Ability to demonstrate relationship building internally and externally
  • Strong organizational skills with an ability to manage competing client demands
  • Good service delivery, time, project and priority management skills
  • Presentation Skills
  • Experience in project financial fundamentals
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Loves to work in a fast growing and dynamic environment and is able to keep pace with constant change.
  • Ability (and willingness) to travel when required. Proficient English speaking and writing skills are a must
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Benefits

Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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