Technical Enablement Manager

Training

Remote, United States

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role
The Customer Solutions Group and Partner Enablement Team is part of Confluent’s Customer Solutions Group. Our goal is to simplify learning, making it easy for Confluent’s technical teams and partners to obtain the knowledge and skills they need to be more successful in selling and implementing Confluent solutions.  

The Customer Solutions Group comprises our Global Tech Support, Professional Services, Customer Success, Solutions Engineering, and Customer Education functions. The ideal candidate for this Technical Enablement Manager role will align to one or a combination of these functions depending on experience. 

This role will work closely with our Enablement Business Manager Teams, Technical SMEs, Instructional Designers, Technical Leads, and other key stakeholders to prepare internal teams for enablement programs and assist the core teams with the implementation and ongoing delivery of global internal training programs.

What You Will Do:

  • Assist in the development and execution of enablement programs for the CSG Org
  • Work with our stakeholders globally to deliver and optimize the core curriculum, participate in assessment measurements, and coordinate instruction with hands-on activities for both classroom and remote delivery models
  • Work with our reporting teams to measure the adoption and success of learning programs
  • Provide feedback to content owners/developers and ensure that content is aligned with the organization's needs
  • Meet with leaders to understand their strategy and design enablement programs that drive success aligned to these strategies
  • Develop relationships with Confluent teams to gain feedback and insight on what is needed from enablement to successfully position, sell and deliver Confluent products and solutions

What You Will Bring:

  • Previous experience as a technical field-facing professional 
  • Prior experience working within enablement programs 
  • Ability to work well within a global team, understanding and respecting multiple cultural perspectives
  • Proven ability to work independently, use solid judgment, and create “client-ready” deliverables
  • Stellar written and verbal communication skills, including strong professional presentation experience
  • Experience successfully managing relationships with senior leaders
  • The ability to conceptually understand complex, technical concepts at a high level
  • Ability to manage multiple timelines and contrasting/conflicting priorities to ensure timely results

What Gives You an Edge:

  • Experience with Learning Management Systems or Learning Experience Platforms
  • Project management experience, preferably with large educational initiatives, (PMP certification a plus)
  • 3+ years of relevant Information Technology industry experienceExperience with Confluent products and solutions 


Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Benefits

Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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