Senior Business Systems Analyst

Business Systems

Bangalore, India

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Team

The Business Systems team’s mission is to drive a coherent, integrated backbone of supporting software systems that is architected for growth, efficiency, and scale.  The team is responsible for the overall global information strategy including systems design, architecture, and roadmap.   The Business Systems team is an agile organisation which helps improve company efficiency and support strategic business initiatives in partnership with its respective business stakeholders

About the Role

  • The Senior Business Systems Analyst (BSA) role will be responsible for leveraging business process understanding to capture and assess user requirements to deliver holistic solutions that meet team/company goals.  You will be part of a core team responsible for designing, building and maintaining the Salesforce platform and related technologies for the Sales operations and Deal desk departments.


  • Work with business partners to define and document user stories, existing and to-be business processes and functional requirements
  • Effectively communicate business requirements to technical resources for custom development and testing
  • Deliver Salesforce CPQ and platform updates as a core member of a team responsible for the design, development, testing and release of enhancements and projects 
  • Judiciously prioritise and manage work across many different workstreams.
  • Triage new requests and set appropriate delivery expectations with business partners
  • Provide production support for Sales and CPQ systems’ issues
  • Contribute to cross functional projects for technical development that involve integration between Salesforce and other applications
  • Contribute to the delivery process evolution for Business Systems, and remain open to adopt policy and process changes in a fast moving environment
  • Collaborate with the delivery team to go over User Stories and ensuring efficient solutions are delivered in a timely manner.
  • Develop detailed project plans to monitor and track progress
  • Provide regular project status updates to stakeholders


  • 5+ years delivery experience with Salesforce Sales Cloud and CPQ Systems . Salesforce CPQ certification is a plus.
  • 5+ years experience in a business systems delivery team, preferably for a company that experienced hyper growth
  • Understanding of key business processes like Quote to Order, Renewals and New Product Introduction (NPI)
  • Solid agile delivery, project management, and relationship management skills
  • Outstanding communication and interpersonal skills with a strong customer service attitude.
  • Ability to clearly articulate to and engage with sales and marketing operational leads and management 
  • Understanding of use case modeling, and process modeling 
  • Strong communication, presentation, documentation, and program management skills
  • Deep understanding of CPQ concepts like Product modeling, Price rules, Contracts and Order form templates.
  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
  • You have the desire to learn and apply new technologies
  • Ability to self-train quickly and pick up new skills as necessary

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Best Teammates on Planet Earth
Adjustable Working Arrangements
Robust Benefits
Rest and Recharge Days
Weekly Lunch Spend
Flexible Paid Time Off (PTO)

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed location or your immediate region.

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