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Business Systems Analyst

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Business Technology & Data

Bangalore, India

Job ID: R110-2308

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.


We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.


About the Team:
The Business Systems team’s mission is to drive a coherent, integrated backbone of supporting software systems that is architected for growth, efficiency, and scale. The team is responsible for the overall global information strategy including systems design, architecture, and roadmap. The Business Systems team is an agile organization which helps improve company efficiency and support strategic business initiatives in partnership with its respective business stakeholders

About the Role:

The Gainsight Admin role will be responsible for configuring Gainsight/Salesforce applications as per the business requirements.. You will be part of a core team responsible for building and maintaining the Gainsight platform and related technologies for Customer Success and Customer Solutions departments.


What You Will Do:

  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages, etc.
  • Ensure change (Salesforce releases, vendor deployments, package updates, internal declarative changes, etc.) is communicated and deployed in a way that maximizes adoption and minimizes organizational impact
  • Interpret business requirements and functional specifications in delivering software solutions meeting or exceeding client expectations.
  • Work with our internal team to ensure that the proposed solution aligns with enterprise architecture best practices.
  • Develop in agile methodology, including user stories, continuous integration, and test-driven development.


What You Will Bring:

  • Minimum 3 years of direct Gainsight and Salesforce administrator experience
  • Perform day-to-day administration, configuration(Data Designer, Journey Orchestration, Rules Engine) and troubleshooting of our Gainsight environment etc.
  • Ability to manage multiple priorities, meet deadlines, and adapt to changing business requirements
  • Experience working with onshore Business analysts and product managers
  • Familiarity with an agile environment and team structure



Come As You Are


At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.



Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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