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Professional Services Director

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Customer Solutions

Remote, France

Job ID: R00079

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Description

We are looking for a Senior Leader of Professional Services & Training to join our Customer Success team. As a Leader, you will help our customers navigate the business and technological transformations associated with adopting a streaming platform, while also contributing to the growth of Confluents Global Services team. In this role, you will lead the professional services positioning and delivery in SEMEA (France, Spain, Italy primarily), engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will align with strategic delivery partners within the region, as well as mentor and lead staff within the Global Services team. Throughout all these interactions, you will build strong relationships with customers, partners, and of course team members.

 

You will report to the AVP of Professionals Services, and be based in the France

 

 

What you can expect to work on:

 

        This position will assume the full responsibility of the Services business in SEMEA, including, sales, team management and P&L management

        Drive the transformation of the services team to delivering business value led customer engagements.

        Defining initial professional services direction to ensure customer success and satisfaction, by engaging with a customers key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers

        Managing bookings, revenue, margins, and satisfaction targets for customers within this region, as well as creating and driving legal agreements with those customers

        Developing strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities

        Participating in Confluent product and sales strategy conversations that would impact your customers

        Contributing to account and regional growth plans

        Building a high-performance Professional Services team by developing their customer success capabilities and experience


What
you need to succeed:

        The ideal candidate will be highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teams

        Experience managing enterprise-level IT projects (10+ years or equivalent capability)

        Experienced in leading and motivating teams through a combination of vision, strategy, empathy, and encouragement

        Demonstrated success creating and developing remote delivery teams, including resource management, performance assessments, and career/growth planning

        Experienced in hiring, leading, and mentoring a team of managers and individual contributors in an Enterprise SaaS environment

        Exceptional communications skills, since this role will require extensive customer-facing interactions

        Ability and willingness to travel up to 50% of time when needed

Essentials

        Expert level knowledge in the sale/delivery of hybrid software solutions

        Technical awareness of data management concepts and driving customer value and success

        Experience with the SEMEA marketplace, with a focus on France as the largest economy

        BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

        15+ years of relevant professional experience

        Routinely a manager of managers

        Based in the France

 

 

 

Love technology and care about customers? We do! The Global Services team consists of smart people who are passionate about helping customers realize business value from their Confluent softwarefrom helping customers architect the right solution, to making sure they understand the technology, to supporting them if there are issues. Were geeks with heart who get to work with very cool software and some of the biggest and most innovative companies in the world.

 

 

Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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