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Partner Engagement Manager APAC

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Customer Solutions

Tokyo, Japan

Job ID: R00095

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Description

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

 

The Confluent Professional Services team engages directly with customers, helping to avoid and overcome challenges in their strategy, architecture, and adoption of a data-in-motion platform. We do so by providing advisory services and ongoing enablement for customer and partner technical and business leadership. We use our experience in the field to inform our product and business strategy.

 

As a Partner Engagement Manager you will:

  • Developing strong executive relationships with our customers and delivery partners
  • Be responsible for ensuring that the professional services (PS) delivery partners are successful in their engagements with our customers
  • Ensure, through proper vetting, that we are partnering with the most suitable partners
  • Understand our customers’ needs and match them to the availability and skillset of our PS resources and delivery partners
  • Determine the ideal scope of the project and craft appropriate statements of work (SOW)
  • Provide a governance framework for the PS delivery partners that includes weekly status updates, proactive progress checks, issues escalation and gauging the general health of the PS partner-led engagements
  • Ensure the discovery and resolution of engagement issues by looping in the appropriate experts on the Confluent PS delivery team
  • Measure and report of the success of the PS delivery partner engagements
  • Build relationships with the PS delivery partners and support them in their journey, from initial enablement and certification to new consultant onboarding and offboarding
  • Drive operational excellence in the professional services and Sales teams through identification and execution of opportunity areas for our delivery partners that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Participating in Confluent product and sales strategy conversations that would impact your customers
  • Contributing to account and regional growth plans

 

We’re looking for someone who has:

  • 5+ years of program or project management experience at a technology company, with a track record of top performance, especially helpful if this experience is in a professional services organization
  • 2+ years of experience working with the partner ecosystem for a technology company
  • Experience curating, building and maintaining a delivery partner ecosystem, especially in professional services organizations
  • The ideal candidate will be highly experienced in proactive customer management , escalation handling , and cooperation across Customer Success teams
  • Ability to understand complex business requirements and craft tailored solutions and SOWs
  • Experience overseeing multiple cross-functional programs or engagements simultaneously
  • Technical or domain awareness of data management concepts and driving customer value and success
  • Strong analytical and quantitative capabilities
  • Exceptional presentation, verbal, written communication skills in English, Japanese or Korean language since this role will require extensive internal stakeholder, partner and customer-facing interactions in those regions
  • Comfort in operating in a highly ambiguous and fast-paced environment
  • Ability to influence and drive change. Have effective project management, problem-solving and analysis skills, combined with developed business judgment
  • Willingness to travel up to 50% when needed
  • Native level Japanese and Business level English OR Native level Korean and Business level English

 

Come As You Are

 

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

 

 

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

 

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