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Customer Service Concierge

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Customer Solutions

Remote, India

Job ID: R00152

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.


We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.


About the Role:


Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you’ll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests. 


What You Will Do:

  • Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via telephone, email, chat, or social media platforms)
  • Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
  • Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings
  • Improving operational documentation — by authoring and continuously improving run-books used by the global team



What Gives You an Edge: 

  • Experience diagnosing and resolving customer issues
  • Desire to ensure customer success through direct interaction
  • Outstanding written and verbal communication skills
  • Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency



Come As You Are


At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.



Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.




Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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