Sales Systems Administrator

Description

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

Responsibilities:

• In this role, you will be responsible for providing technical and administrative support for tools such as Clari, LinkedIn Sales Navigator, Outreach, People.AI, Zoominfo, Saleshood, Databook, Decisionlink, Hoovers D&B, Seismic, Validity, Loopio, Lusha, and LeadIQ.
• Act as subject matter expert for our GTM tool stack, data, and related processes.
• Manage weekly onboarding and offboarding responsibilities to ensure new-hires are provisioned successfully and/or de-provisioned from all related tools upon departure. 
• Assist with help desk technical and process troubleshooting tickets and requests.
• Perform ongoing administrative duties such as creating new users, updating user details, and deactivating users within our tool stack.     
• Audit and monitor user license allotments on a monthly basis.
• Identify opportunities and provide recommendations to improve and automate systems, tools and processes.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant business impact.
• Participate in end-to-end UAT Testing for tool related improvements. 
• Partner with Sales Enablement on communicating and educating the field on any tool related system changes.
• Oversee and help manage the technical configuration and setup for the Go-to-Market tool stack.
• Work with cross-functional teams to prioritize new feature tool requests based on business needs and priorities.

What We’re Looking For: 

• 3+ years of Sales Operations experience
• Strong project management and cross-functional collaboration skills
• Process-oriented mindset
• Positive work style, focus on getting things done and a strong desire to learn and grow
• Knowledge of Salesforce, Clari, LinkedIn Sales Navigator, Outreach, People.AI, Zoominfo, Saleshood, Databook, Decisionlink, Hoovers D&B, Lusha, Seismic, Validity, Loopio, and LeadIQ is a strong plus

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.