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Enterprise Services Manager

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Customer Solutions

East Coast Region, United States

Job ID: R00247

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.


We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.


About the Role:The Confluent Professional Services team is looking for Enterprise Service Managers (ESM) to contribute to the success of internal teams and our Customers.

Core activities of this role are:

  • Managing the working relationship with Confluent’s most committed customers
  • Developing long term Professional Services strategy and leading the execution of that strategy within those accounts
  • Additional Key areas include
  • Business and Relationship Development
  • Delivery oversight and Program Management
  • Confluent’s Professional Services leaders engage in a wide variety of endeavors with our customers and partners, provide collective experience from across the
  • Confluent customer base, and are obsessed with delivering comprehensively successful outcomes for our Customers.

The role entails a combination of the following activities

Engaging Customer - Enterprise Service Managers collaborate with Confluent’s Sales, Customer Success, and Partner teams to develop strong relationships to enable effective adoption of Confluent technology across Confluent’s Customer base.
Enable Data Streaming - 
You will develop a long term Data Streaming Strategy with customers, identify & develop specific opportunities and supporting business cases, and manage any issues and/or risks.
Support the commercial relationship - 
You will plan and implement a portfolio of projects, including budget & deliverable responsibilities, drive proposal construction (including estimations and deal pricing), conduct contract negotiations & execute contracts.
Earn Our Customers' Love - 
You will work with Confluent technical teams across Organizational teams to convey partner and customer feedback as input to Confluent technology roadmaps.
Be Fired up and Get it Done - 
Our Enterprise Service Managers possess the ability to assess customer marketplace demands, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs.


What You Will Do:

  • Drive success with Confluent Professional Services customers across a regional customer base. Manage bookings, revenue, margins, and satisfaction targets. Create and drive legal terms agreements for your customers.
  • Drive all aspects of Professional Services business development. deal structuring, deal support, and, deal closure for your accounts
  • Engage with stakeholders across the customer organization from C-level / VP to Architects and program managers. Build initial services direction, ensure customer success and satisfaction, and contribute to account and regional growth plans.
  • Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members.
  • Participate in Confluent product and sales strategy conversations affecting customers in your region.
  • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.
  • Willing to travel up to 50%


What You Will Bring:

  • Experience selling enterprise IT delivery services (2+ years or equivalent capability).
  • Experience overseeing enterprise-level IT delivery projects (10+ years or equivalent capability).
  • Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
  • The role will be largely customer-facing, so candidates need exceptional interpersonal communications capabilities. They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design
  • Ability (and willingness) to travel up to 50% of the time to client sites to support sales opportunities and existing customer relationships. 

Come As You Are


At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.



At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location.  This position has an annual estimated salary of $169,800 - $195,300 , a competitive equity package and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.


Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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