Collection Analyst

Description

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role:

Confluent is seeking a Billing Lead who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for high volume billing for our customers who range from Fortune 500 corporations to smaller companies. This person will partner with the Collections team to achieve company DSO goals, building Billing metrics, and implementing automation tools and processes.
We are ideally looking for a candidate with 7+ years of billing experience, in a high-growth software or SaaS based environment. Attention to detail, follow-through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.
We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.
 

• Manage cash application, research and resolution of payment disputes
• Dispute invalid deductions and follow up on the status of repayment
• Heavy collection emails to follow up on outstanding invoices
• Documenting daily collections activity in the Collections platform
• Work closely with the Billing Team to manage third-party billing portal registrations, enablement tasks, and invoice uploads
• Partner with the Billing Team to ensure customer invoices are sent out timely
• Manage incoming emails to the AR team and respond to inquiries and customer requests
• Pursue Reseller Certificates and Tax Withholding Documents as needed
• Provide excellent and considerate customer service to external and internal customers
• Meet defined department goals, AR aging metrics and DSO

What You Will Bring:

• 3+ years of high-volume corporate collections experience in a shared service environment
• Knowledge of billing, cash, and collections procedures
• Strong problem-solving and written/verbal communication skills
• Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
• Strong attention to detail, goal-oriented
• Experience with Netsuite and Salesforce systems
• Intermediate Excel skills
• Commitment to excellent customer service
• Additional Highly Desirable Experience
• Experience with YayPay Collections system
• Process improvement experience

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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