Senior Practice Manager
This job posting is no longer active.
Customer Solutions
Remote, Sweden
Job ID: R00732
Description
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.
We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
About the Role:
As Practice Manager (Nordics) you will lead our customers through their significant digital transformation initiatives associated with the adoption of our Confluent streaming data platform, while helping to build and scale the professional services business at Confluent. You will engage across the lifecycle of our customers to align on their business outcomes ensuring clear success criteria, positioning targeted Confluent professional services and precision delivery execution. This role will mentor and lead within professional services as well as align with strategic delivery partners within the Nordic region.
You will report to the Practice Director for Northern Europe and be based in Sweden
What You Will Do:
- Your key focus will be the success of our customers helping them realise their critical business outcomes through the adoption of the Confluent streaming data platform
- Manage professional services bookings, revenue, margins, and satisfaction targets. Create and drive legal Statement of Work agreements for your customers.
- Act as the professional services leader for your region working alongside your cross functional leadership teams partnering with sales, pre-sales, customer success and channels & alliances
- Build and lead your team of exceptional architects and engineers as they build their careers creating class-leading, real time event driven data infrastructures.
- Engage with stakeholders across the customer organization from C-level / VP to architects and program managers. Build and shape the overall adoption journey, provide the initial services direction, ensure customer success and satisfaction, and contribute to account and regional growth plans.
- Participate in Confluent product and sales strategy conversations affecting customers in your region.
- Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.
What You Will Bring:
- The ideal candidate will be highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teams
- Experience managing enterprise-level IT projects (10+ years or equivalent capability)
- Experience selling enterprise IT delivery services (5+ years or equivalent capability).
- Experience with helping customers set up self sustaining operating models (i.e Centre for Excellence / Enablement)
- Experienced in leading and motivating teams through a combination of vision, strategy, empathy, and encouragement
- Experienced in hiring, leading, and mentoring a team of individual contributors in an Enterprise SaaS environment
- Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
- The role will be largely customer-facing, so candidates need exceptional interpersonal communications capabilities. They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design management personnel from the customer.
- Ability (and willingness) to travel up to 50% of the time to client sites to support sales opportunities and existing customer relationships.
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
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Global Benefits to Help You Do Your Best Work
Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
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Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.
Confluent is Remote-First
At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.
