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Sr. GTM Systems Operations Analyst - CPQ


Remote, Illinois

Job ID: R00890

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.  


We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.  


About the Role:  

As a Sr. GTM Systems Operations Analyst, you’ll play a pivotal role on the Go-To-Market Systems Solution Team. This team is the engine behind driving internal system improvements and projects that translate challenging business needs for our stakeholders into real systems and process solutions.  
This newly created role will be a key member impacting GTM Systems and will actively accelerate our GTM operating model. You will work cross-functionally with our GTM organization to deliver enhancements and system changes. You will utilize your CPQ competencies to user acceptance test enhancements and changes to our CPQ system, which is a critical part of delivering a scalable and stable CPQ system to our stakeholders. This position will report to the Manager of GTM Systems Solutions.   
To be successful, you’ll be hardworking, energetic, and motivated by building something industry defining and solving complex problems.   


What You Will Do:  

  • Act as the Product Owner for our CPQ tool for Deal Desk, Sales, and other field-facing roles regarding all CPQ changes and enhancements  
  • As the Product Owner for CPQ, you will be responsible for the tool’s roadmap and will drive, manage, and prioritize enhancements based on the feedback that you receive from business stakeholders  
  • Understand the impacts of CPQ changes and be able to recommend optimization and automation areas to feed into the CPQ product roadmap  
  • Work hand in hand with the Business Systems team via regular Scrum meetings and JIRA  
  • Collaborate with business stakeholders and translate complex functional and technical requirements into detailed requirements and acceptance criteria  
  • Coordinate testing (with business stakeholders), including drafting test scenarios, facilitating demos, UAT and sign-off  
  • Provide training to key business stakeholders on enhancements, including the process/training documentation creation  


What You Will Bring:  

  • 2+ Years of experience  
  • Strong understanding of systems and Salesforce CRM (objects, fields, and relationships)  
  • Experience with Salesforce CPQ   
  • Strong problem-solving, troubleshooting, and analytical skills  
  • Self-motivated, responsible, creative, and highly driven  
  • Understanding of Sales/Deal Desk processes, procedures, and internal controls   


What Gives You an Edge:  

  • Experience at a B2B SaaS company  
  • CPQ Admin Certification & Experience with Advanced Approvals  
  • Degree in Business, Economics, or related field  
  • Experience in a Cloud Consumption-focused company  
  • Project Management (Agile/Scrum/Kanban) experience/certification   
  • Experience in a Sales, GTM Systems, or Deal Desk role   
  • Cloud Marketplace knowledge a plus  
  • Excellent written and oral communication skills  



Come As You Are  


At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.  



At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location.  This position has an annual estimated salary of $98,500 - $115,740 USD, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.  


Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.  



Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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