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Billing Analyst

Finance & Accounting

Bangalore, India

Job ID: R01050

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.  


We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.  


About the Role:  

Confluent is seeking a Billing Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for high volume billing for our customers who range from Fortune 500 corporations to smaller companies. This person will partner with the Collections team to achieve company DSO goals, building Billing metrics, and implementing automation tools and processes. We are ideally looking for a candidate with 5+ years of billing experience, in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.    


What You Will Do:  

  • Timely review and processing of Sales Orders and their Billing configuration and Invoicing in NetSuite
  • Ensure adherence to non-standard/customer-specific invoicing and billing requirements (including third-party billing portals)
  • Own the maintenance of the customer billing record in NetSuite, documenting and updating all customer-specific invoicing and billing requirements
  • Manage third-party billing portal registrations, enablement tasks and timely invoice uploads
  • Manage incoming emails to the Billing team and respond to inquiries and customer requests
  • Perform review, documentation, and communication for Pay-as- you-go customers’ refund requests & approvals and process approved refund requests via Stripe
  • Assist with managing the process of deactivating non-paying Pay- as-you-go customers
  • Point of escalation for billing related customer inquiries
  • Provide excellent and considerate customer service to external and internal customers  


What You Will Bring:  

  • 5+ years of high-volume billing experience and understanding of billing procedures in a shared service environment
  • Experience managing high volumes of multiple billing types including professional services, training and usage-based billing
  • Experience with Stripe or other payment platform is a plus
  • Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
  • Strong analytical skills, problem solver, detailed oriented and appreciation for accuracy
  • Experience with Netsuite and Salesforce systems required
  • Intermediate Excel skills
  • Strong written and verbal communication skills
  • Commitment to excellent customer service
  • Process improvement experience


Come As You Are  


At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.  



Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.  



Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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