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Sr. Technical Trainer (US Remote)

Customer Solutions

Remote, United States

Job ID: R01083

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? Thats the power of data in motion in actiongiving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, were building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we growwhether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

About the team:

Love technology and care about customers? We do! The Customer Education team is comprised of smart people who are passionate about helping enable our customers to use Confluents software. Were geeks with heart who get to work with very cool software and some of the biggest and most innovative companies around the world.

About the Role:

Confluent technical trainers are often the first point of contact customers have with the company. As a member of this team, you are the sort of person who is comfortable explaining highly complex subjects to people with clarity, patience, and empathy. You are just as passionate about teaching open-source and proprietary products to your students. You have experience teaching courses to groups large and small, in public venues and on-site with clients. Nothing makes you happier than connecting with a room full of people and creating an environment in which they are able to learn and master exciting new things. You are US-based, and love to travel.

What You Will Do:

  • Deliver classroom and virtual training to a variety of technical audiences
  • Provide support for course development efforts, including product research, providing subject matter expertise, and training content review
  • Create, update and maintain slide decks and lab exercises for customer facing training
  • Assist with updates for all curricula as required
  • Assist with updates for course descriptions, syllabi, and other collateral pertaining to external education

What You Will Bring:

  • Strong knowledge of Apache Kafka
  • 5+ years experience as a technical trainer / sales engineer / professional services consultant or equivalent technical position
  • Proven experience successfully delivering ILT and VILT courses on open source technologies to highly technical audiences
  • Able to travel up to 75% of the time
  • Comfortable providing support on pre-sales calls
  • Experienced with virtual classroom training tools such as WebEx, Zoom, etc.
  • Experience creating training materials, inclusive of hands on labs
  • Comfortable acting as a SME and review and revise on newly created content & labs
  • Continuous desire to learn and help other understand deeply technical concepts

What Gives You an Edge:

  • Fluent in Spanish
  • Knowledge of Confluent products
  • Proficient in at least one programming language, preferably Java
  • Hands-on experience with Docker
  • Experience with Git and GitHub

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $113,200 - $133,020, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

ClickHEREto review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.


Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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