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Federal Engagement Manager (Remote Washington, D.C.)

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Customer Solutions

Central Region, United States

Job ID: R01312

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Description

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? Thats the power of data in motion in actiongiving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, were building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we growwhether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

About the Role:

We are looking for a Federal Engagement Manager to join our Public Sector Professional Services team under the Customer Success organization. As an Engagement Manager you will assure Customer success by driving customer satisfaction throughout the Professional services life-cycle for key Public Sector customers, from orchestrating the engagement to successful delivery and beyond. As a Confluent Ambassador, the Engagement Manager ensures our customers are getting the most value out of our products and services by preparing, managing the delivery, and following-up on our professional services engagements. Acting as an important Professional Services contact for our key customers the Engagement Manager is a long term, relationship based, customer facing role. Besides customer-facing activities, the Engagement Manager is involved in supporting the Professional Services Team by working on new offerings, developing engagement processes, positioning additional Professional Services, and building a first class Professional Services Team. The role is remote, however the east coast time zone is preferred.

What You Will Do:

  • Own and lead selected, simultaneous customer engagements and manage customer expectations (~3-5 accounts)
  • Manage project activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring success. Responsible for customer satisfaction throughout the engagement cycle
  • Prepare client facing and internal collateral such as solution presentations, project plans and status reports
  • Consult with customers to understand and analyze engagement scope, requirements, time, cost, and benefits
  • Embody the One Team spirit. Collaborate with other departments like Sales and Engineering to work on offerings and proposals containing Professional Services
  • Represent Professional Services within customer planning sessions and formulate a PS strategy for assigned accounts

What You Will Bring:

  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude, ability to deal with critical customer situations
  • Strong service delivery, time, project and priority management skills
  • Experience in project financial fundamentals
  • PMP Certification or active pursuit of PMP certification strongly preferred
  • Love for work in a fast growing and dynamic environment and ability to keep pace with constant change
  • Ability (and willingness) to travel up to 25% of the time to client engagements
  • Proficient English speaking and writing skills are a must
  • US DoD Security clearance, or the ability to obtain

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $126,400 - $148,500 an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

ClickHEREto review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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