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Senior Practice Manager (Remote - Central US)

Customer Solutions

Austin, Texas

Job ID: R01379

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? Thats the power of data in motion in actiongiving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, were building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we growwhether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

About the Role:

As a Senior Practice Manager at Confluent, you will lead a team of professional services consultants who work with our customers to ensure their success with Confluent's products. You will be responsible for driving adoption and consumption, achieving customer satisfaction, revenue growth, and team growth and development. You will engage across the customer lifecycle from pre-sales through delivery to align business outcomes, clear success criteria, and customer success.

Overall, the ideal candidate for this role should have a strong track record of delivering high-quality professional services to enterprise customers and experience in leading and developing a high-performing team. They should also have excellent communication and interpersonal skills, strong project management skills, and a deep understanding of enterprise architecture, data and systems integration, and data stream processing markets.

What You Will Do:

  • Drive success with Confluent Professional Services customers across a regional customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, margin and utilization goals.
  • Engage with customer organizations from C-level / VP to Architects and program managers. Build initial services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
  • Ensure successful project delivery to earn our customers love. Resolve delivery challenges, address resource contentions, and manage expectations.
  • Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members.
  • Participate in Confluent product and sales strategy for the customers in your region.
  • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

What You Will Bring:

  • Professional Services leadership background implementing SaaS/PaaS/IaaS
  • Experience overseeing enterprise-level IT delivery projects (10+ years or equivalent capability).
  • Experience selling enterprise IT delivery services (2+ years or equivalent capability).
  • Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
  • The role is primarily customer-facing and candidates need exceptional interpersonal communications capabilities. They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design management personnel from the customer.
  • Ability (and willingness) to travel as required (estimated 25%) of the time to client sites to support sales opportunities and existing customer relationships.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $151,400 - $177,840, a competitive equity package and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

ClickHEREto review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.


Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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