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Senior Customer Marketing Manager

Growth & Marketing

Remote, United States

Job ID: R01384

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Description

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

At Confluent, our #1 core value is Customer Love. Join a team and company who strives to earn our customers' love in all that we do. As a rapidly growing company with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team of rockstars. You will hit the ground running to progress existing initiatives to recruit new customer advocates and align them with internal and external activities. You will work cross functionally with marketing, sales, product marketing and customer success, to source, secure and create impactful customer stories. At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

As a rapidly growing company, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team. You will hit the ground running to progress existing initiatives to recruit new customer references and align them with activities including keynote speakerships, event related customer participation, webinars, case studies, blogs, PR engagements, videos and more. You will work cross functionally with marketing, sales, product marketing, product management and customer success, to source, secure and create impactful customer stories. At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

What You Will Do:

  • Develop and recruit references by building and nurturing a continuous pipeline from which to identify, confirm, and convert customers into advocates
  • Create content to showcase our customers' use cases with data in motion as the underpinning to their success
  • Manage a reference database to maintain, track, and report on customer reference status and activities
  • Collaborate with internal teams including sales, marketing, product teams, and customer success to create customer stories and assets that align with Marketing and business objectives
  • Create and implement internal enablement campaigns to drive awareness and adoption of customer story assets

What You Will Bring:

  • 4+ years experience in marketing, with 3+ years focused on customer marketing or customer advocacy role and experience in a customer-facing role
  • 2+ years experience in a high growth environment
  • Proven success in developing and executing customer advocacy programs
  • Experience producing customer videos that showcase customer success
  • Passionate about working directly with customers to nurture, create and execute on assets that tell their story and promote key business objectives
  • Develop stories in tight connection with the company narrative and goals
  • Proven ability to work cross-functionally with sales, product marketing, product management, partner marketing, customer success and the executive team
  • Strong interpersonal, relationship-building, written and verbal skills
  • Organized and ambitious with ability to prioritize, multitask and organize workload
  • Strong project management skills
  • Cool under pressure, a team player that also works well independently
  • Experience with Salesforce, SlapFive, Seismic, Confluence, and Loop & Tie, Contentful

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $153,200 - $180,000 USD, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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