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Order Management Analyst


Remote, United States

Job ID: R01438

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With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

The Order Management Analyst is part of the Deal Strategy team supporting transactional activities for global order processing. This position works closely with Sales, Sales Operations, Deal Desk, Revenue and Legal in the processing of the Company's orders, which primarily include Subscription Services, Cloud Services, Professional Services, and Training. The Order Management Analyst will be responsible for the organization, fulfillment, booking, and documentation of all transactions and ensuring compliance with all Company and business policies. In this role, you will be a key contributor in driving operational excellence for the Company.

This role reports to the Manager, Order Management.

Location: East or Central Time Zone  

What You Will Do:

  • Process and manage orders accurately and timely in Salesforce in accordance with executed contracts and ensuring successful integration into NetSuite
  • Validate order documents (quotes, contracts, purchase orders, approval docs, etc.) to ensure compliance with Confluent's Booking Policy
  • Work closely with other business functions i.e., Deal Desk, Sales, Revenue, Sales Operations, Systems, etc to resolve and close cases assigned to Order Management
  • Support best practice efforts in the Quote to Cash and Revenue processes through business process improvements and initiatives   
  • Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with revenue compliance booking requirements using Excel and SFDC
  • Support increased workload and additional hours when required i.e., month-end/quarter-end periods, holiday coverage
  • Collaborate cross-functionally to support ad-hoc assignments as required
  • Participate in UAT testing for system enhancements as needed

What You Will Bring:

  • 3 years related experience, preferably in an Enterprise Software or SaaS environment
  • Bachelor's degree in Business Administration or related field preferred
  • Previous experience in order management or sales operation role
  • Experience with NetSuite and Salesforce
  • Proficiency in Microsoft Excel required, experience with large data sets preferred
  • Strong business acumen and understanding of sales process (cloud subscription, renewals, forecasting, bookings, revenue)
  • Sense of urgency
  • Ability to work independently and multi-task
  • Detail oriented, time management and problem-solving skills
  • Ability to partner and communicate within all levels of the organization
  • Team-player

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $71,700 - $84,240 USD, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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