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Collection Analyst

Finance & Accounting

Bangalore, India

Job ID: R01659

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Description

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.  We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth. 

What You Will Do:

  • Manage cash application, research and resolution of payment disputes
  • Dispute invalid deductions and follow up on the status of repayment
  • Heavy collection emails to follow up on outstanding invoices
  • Documenting daily collections activity in Collections platform
  • Work closely with the Billing Team to manage third party billing portal registrations, enablement tasks and invoice uploads
  • Partner with the Billing Team to ensure customer invoices are sent out timely  
  • Manage incoming email to the AR team and respond to inquiries and customer requests  
  • Pursue Reseller Certificates and Tax Withholding Documents as needed  
  • Provide excellent and considerate customer service to external and internal customers
  • Meet defined department goals, AR aging metrics and DSO 

What You Will Bring:

  • 3+ years of high volume corporate collections experience in a shared service environment
  • Knowledge of billing, cash and collections procedures
  • Strong problem solving and written/verbal communication skills
  • Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
  • Strong attention to detail, goal oriented
  • Experience with Netsuite and Salesforce systems
  • Intermediate Excel skills
  • Commitment to excellent customer service 

What Gives You an Edge:

  • Experience with YayPay Collections system
  • Process improvement experience 

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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