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FRA Business Analytics Manager


Austin, Texas

Job ID: R01679

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With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

This role will be a key member of the Field Reporting & Analytics team and will work across the Sales Operations and Field Operations organizations to utilize our business data and statistics to analyze and provide insight into the organization's performance. Additionally, this role will apply creativity and analytical thinking to design and implement operational dashboards, ad hoc reporting, and data driven studies to arrive at actionable insights.

The role requires that you have a deep understanding of business intelligence best practices, stakeholder management, and how to transform data into insight so we can utilize world class functional dashboards, reporting, and analysis to ensure data-driven decisions are a daily part of how we work. To do this you will work with our CSG and Sales Strategy & Operations teams and have the support of our Data Science and Data Engineering teams to provide business insight.  

A background in Tableau, SQL, or experiences supporting Go-To-Market motions is essential. This position reports to the Director of Field Reporting & Analytics. 

What You Will Do:

  • Create the Tableau dashboards and analytic reporting that allow us to measure and effectively execute strategies that guide Sales, Partner, SDR and Customer Solutions Group actions and investment
  • Identification of opportunities for efficiency gain in delivering on our customer mission through deep dive analysis of available data, and collection of new data
  • Gather requirements, design, and build dashboards & analytic reporting based on stakeholders & leadership needs to help monitor performance for all key indicators.
  • Work with Director, Field Reporting & Analytics to define and maintain a set of data definitions and available measures across the Field Ops business, in alignment with our cross-functional analytic partner definitions.
  • Supporting our OKR process to measure the goals established for the organization.
  • Working with leaders to define and understand trends in data leading to more accurate goals and objectives.
  • Work with our Operations team to ensure world class functional reporting and analysis that is embedded into the everyday work processes
  • Supporting the refinement and data flowing into our forecasting cadence for our Professional Services & Education business.
  • Work with Director, Field Reporting & Analytics to establish a roadmap and rationalization plan for all of our dashboards, reporting, analysis tools, and processes deployed across FieldOps

What You Will Bring:

  • BS degree, preferably with a post graduate degree in Data Science, Information Technology, Computing, Business, Operations, or a related discipline.
  • 4+ years relevant industry experience or demonstrable applied knowledge of working with Tableau or other data visualization software, SQL (large data sets/data warehousing). Experience with R or Python is nice to have, but not required.
  • Preferable to have domain-specific knowledge regarding sales, partner, SDR, Field enablement, professional services, customer success, or pre-sales data.
  • The ability to communicate cross-functionally, derive requirements and deliver insightful analysis and/or models
  • Ability to synthesize, simplify and explain complex problems to different types of audiences.
  • Strong attention to detail while completing complex tasks
  • Open, growth mindset and high degrees of self motivation, fostered in a fast-paced, high growth, dynamic environment

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $123,800 - $145,440, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Global Benefits to Help You Do Your Best Work

Leadership Principles Define How we Act

Our Leadership Principles outline a shared set of expectations for how we think and behave at Confluent. They’re an extension of our company values which we all live each day. You can learn more here.

Confluent is Remote-First

At Confluent, we care about how you work - not where. We encourage you to apply for positions outside of the listed job location or your immediate region.

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