About the Role:

We are looking for an experienced and strategic Manager of Billing Operations to lead and evolve our global billing function. In this key role, you will manage high-volume billing operations, drive system and process improvements, and ensure compliance. You will also provide actionable, data-driven insights to support our financial goals. If you have a passion for scaling billing infrastructure in a fast-paced technology or SaaS environment, we want to hear from you.

What You Will Do:

• Lead and manage all day-to-day billing operations to ensure timely and accurate invoicing.

• Mentor and guide offshore Shared Services teams to strengthen their capabilities and professional growth.

• Establish and maintain KPIs and reports to measure billing performance, accuracy, and operational efficiency.

• Collaborate on billing system enhancements and integrations to reduce manual work and increase scalability.

• Act as the primary escalation point for complex billing issues, resolving them quickly to minimize customer impact and optimize cash flow.

• Oversee the execution and policy adherence for both standard and non-standard billing schedules and sales order processing.

• Partner with cross functional teams including Collections, Revenue, FP&A, Sales, Order Management, Deal Desk, and Tax to drive alignment across the order-to-cash cycle and enhance billing operations.

• Embed customer-centric practices in billing operations to optimize stakeholder engagement and strengthen the overall customer experience.

• Drive continuous improvement projects to streamline workflows and reduce invoice cycling times.

• Deliver actionable, data-driven insights on billing performance, risks, and improvement opportunities.

• Own the month-end billing close process, including reconciliation and preparing of key metric reports for finance leadership.

• Ensure the design and implementation of sustainable billing controls that meet internal audit and SOX compliance standards.

What You Will Bring:

• 5-8 years of experience in consumption-based (UBB) billing, with at least 2-3 years leading teams, including offshore or Shared Services. Experience in a high-volume SaaS or technology environment is highly preferred.

• Hands-on experience managing high-volume billing operations, including portal invoicing and sales order workflows.

• Proven success creating KPIs and dashboards to improve billing accuracy, reduce cycle time, and increase throughput.

• Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.

• Excellent organizational and communication skills, with the ability to manage multiple competing priorities effectively.

• Working knowledge of ASC 606 as it relates to billing operations and experience designing or operating SOX-relevant controls.

• Proficiency with ERP, CRM, and support systems (e.g., NetSuite, Salesforce, Jira, Zendesk, G-Suite) and advanced Excel skills.