About the Role:

We are seeking a detail-oriented and proactive HR Operations Specialist to join our People team at Confluent! This is not just a processing role; it's an opportunity to own and enhance the critical HR processes that support our employee lifecycle. The ideal candidate is a natural problem-solver who excels at identifying inefficiencies, managing escalations, and following through to solutions. You will serve as a key point of contact for operational issues of medium complexity and play a vital role in maintaining the integrity and compliance of our HR systems and processes. This position is based in the US and works in a team environment to support Confluent employees and managers across the US, while collaborating with our International People Support & Operations team. This role will report to the Sr. Manager, People Operations.

What You Will Do:

• Employee Lifecycle & Data Management:

  • Oversee and streamline core HR processes including contractor onboarding/offboarding, internal transfers, and relocation administration.

  • Ensure the accuracy of employee data through regular audits and serve as the primary support for our Intern program extensions and related data management.

  • Manage and approve employee data changes in Workday, ensuring all information is current and accurate.

• Problem Resolution & Escalation Management:

  • Serve as the first escalation point for HR shared services support tickets, investigating issues and identifying next steps.

  • Oversee daily I-9 compliance and support Right to Work, and Global Mobility escalations.

  • Provide critical support for employees on Leave of Absence (LOA), ensuring a smooth transition and clear communication.

• Process Improvement & Auditing:

  • Proactively identify opportunities for process improvement within day-to-day operations, developing and implementing more efficient workflows.

  • Conduct regular audits of payroll processing and other key HR functions to ensure accuracy and compliance.

• System & Project Support:

  • Participate in Workday system testing, providing valuable feedback to ensure updates and new features function as intended.

  • Contribute to key HR Enablement projects, providing operational support and insights to ensure successful implementation.

What You Will Bring:

• 3+ years of hands-on experience managing day to day HR administration

• Subject matter expertise with employee hire to retire process

• A strong sense of ownership and accountability. You don't just complete tasks; you see them through to a complete and thoughtful solution.

• Proven problem-solving skills. You are comfortable with ambiguity and skilled at troubleshooting complex employee inquiries and system issues.

• Previous experience with HR information systems is required. Workday experience is strongly preferred

• Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues

• Detail-oriented with strong follow-through

• Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams