About the Role:

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.

We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

What You Will Do:

• Manage cash application, research and resolution of payment disputes

• Dispute invalid deductions and follow up on the status of repayment

• Heavy collection emails to follow up on outstanding invoices

• Documenting daily collections activity in Collections platform

• Partner with the Billing Team to ensure customer invoices are sent out timely

• Manage incoming email to the AR team and respond to inquiries and customer requests

• Pursue Reseller Certificates and Tax Withholding Documents as needed

• Provide excellent and considerate customer service to external and internal customers

• Meet defined department goals, AR aging metrics and DSO

What You Will Bring:

• 3+ years of high volume corporate collections experience in a shared service environment

• Knowledge of billing, cash and collections procedures

• Strong problem solving and written/verbal communication skills

• Ability to prioritize and multi-task with a high volume of invoices and customer inquiries

• Strong attention to detail, goal oriented

• Experience with Netsuite and Salesforce systems

• Intermediate Excel skills

• Commitment to excellent customer service

What Gives You an Edge:

• Experience with YayPay Collections system

• Process improvement experience